The challenges of ICT change

By Daniel Wundersitz

It’s a typical Wednesday morning in Melbourne. Pedestrian crossings bop franticly as people cross, narrowly avoiding contact with the people heading in the opposite direction. A man is talking loudly on his phone while hailing a taxi with his suit jacket hoisted high in the air, and trams rumble up the streets full with office workers and uni-students ready to tackle ‘hump day’ with blistering enthusiasm.

We meet as planned, in front of a busy Melbourne coffeehouse that bursts with the smell of baked pastries and fresh coffee. As we sit down, you notice that I’m distracted, nervous even. Awaiting the arrival of our $5 cup of wisdom I fidget with the sugar packaging, before leaning forward and whispering,

“The IT Services Industry has changed.
The goal post has been moved.
This is it.
Only the biggest companies will survive, if that.
Our customers want more than Professional Services cookie cutter solutions.”

You would look at me and think I have lost the plot.

And, if this happens, I have.
(Please put a stamp on my forehead and send me to PO BOX 0101101, Launceston, TAS.)

The reality is the ICT Industry is great at dealing with change. Our industry has played a key role in the evolution of the modern world, catalysing change. We have stayed nimble time-and-time again, and we continue to.

But at what cost does staying nimble, agile and resilient come at?

Automation / commoditisation of assets / digital disruption / cloud based technologies / the internet of everything; these are all forces in making organisations transform the way they service themselves and do business.
The question all of this poses for organisations is, how do you address the requirements of
a business when the technology moves faster than your capability (people)?

Let’s consider just a few from a myriad of challenging scenarios:

  • You want to outsource / managed service your business, but it’s too immature and/or not ready.
  • Your contractor workforce costs are spiraling out of control, and budget certainty is needed by the business for the future.
  • The CFO/CEO wants a sustainable model which enables agility (to transform the business) but ‘ring-fences’ cost and provides an end date
to liability.
  • Your existing employees are not fit for purpose with the direction the organisation is going; it will take too long to transition a brand new team in; I have no training budget and/or time to re-train them.

All of the above have been major factors in engaging Viiew’s new go-to-market solution, Service Partnership. A contemporary ICT services solution that was developed through listening to our Customers and what they need for their business.

Daniel Wundersitz is Viiew’s National Manager of Products & Capability. Contact your Viiew account manager for more information or start the conversation with Daniel directly at Daniel.Wundersitz@viiew.com

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